Shopping Info

● Credit card / Apple Pay (via Stripe)
We accept the most common types of cards: VISA, MasterCard, American Express, Discover, and Diners Club.

● Online Payment (via MOLPay)*This payment is not refundable by money, it can only be refunded by  gift voucher.
We accept Citibank, DBS, OCBC, Standard Chartered, and United Overseas.

● SingPost Pay (via MOLPay)
Pay at any SingPost offices.

The payment is settled in Singapore dollars (SG$), but your actual payment amount/ currency will depend on your credit card bank. For overseas transactions, different percentages of transaction fees will be charged by the credit card issuing bank. We do not charge any transaction fees. If you have any questions, please contact your credit card issuing bank directly.

* Be wary of internet scams
We won’t call and ask for your personal information (e.g. account password, credit card number and wallet PIN). Please do not hesitate to contact us if any doubts.

● Logistic:
Parcels will be distributed by air freight from Taiwan.

● Custom:
We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. The Singapore Customs allowance is S$400. BHK's will complete the declaration based on the actual price of the goods. Any duty or other charges incurred by the package in excess of the allowances will be borne by the orderer (the recipient) if the goods are selected for inspection.

Tariffs or other charges incurred will be borne by the order person (the recipient). Any duties, tariffs, or local taxes that may apply to your order are your responsibility. These fees are determined by a local customs office and we cannot be responsible for any such fees incurred because we cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order.
Our prices do not reflect any of these additional charges. It is your responsibility to research and understand these fees and pay them once levied. 

By ordering from BHK’s, you agree to the policies stated above.
BHK’s reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion. 

● Shipping:
Orders received with credit authorization cleared today will be processed on the business day. Business days are Monday to Friday, excluding observed holidays within Taiwan and Singapore.
We ship the goods within 2-3 days of receiving your order. It usually take 3-6 working days to arrive.
To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.

● Free shipping terms:
We offer free delivery for orders over SG$99.90.

● NOTES:
ETA means working days for delivery from Taiwan to Singapore.
For custom clearance and local delivery time, please check with customs and post office of Singapore.
The items of BONUS BUY on the checkout page won't be included in the subtotal for rewards and free shipping.
We will deliver the goods to you as fast as we can.

● Order status tracking:
Once the order has been placed successfully, you will receive a mail the Order Notification (Order number) from us.

Here we provide three ways for you to check the status of your order:
1. Check the mail from us.
2. Click Track Order. Enter your order number and verification code to check the parcel status.
3. Contact us via Facebook and provide your name and phone number.

● Order status:
【New】: your order has been placed but the payment is still processing.
【Paid】: your payment has been done and if amount is correct we will arrange shipment.
【Shipping Completed】: your order has been shipped.

● Edit or cancel the order:
Please understand that we do not provide editing or canceling the orders.
Please double check your address, receiver, phone numbers and all the details.
If you found out any mistake in your order, please contact us directly in case you don’t receive your parcel to your expectation.

If the address, recipient or phone are written wrong, and result in delivery fee or fail delivery, it's customer's responsibility to pay. We reserve the right to refuse service to any customer.

● Customer service time:
Monday to Friday (GMT+8)
09:00-12:00; 13:30-17:30 

● Returns:
All the goods are delivered from Taiwan directly. Due to the complexity of work, please understand we do not provide returns and refunds service. Please make sure the accuracy of your order.If the parcel is squeezed a bit on the way to you, but the goods are fine inside, please excuse us do not accept exchange or return. Thanks for your kind consideration. 

Please note that every country has different tax regulation and any duties, tariffs, or local taxes that may apply to your order are your responsibility.
These fees are determined by a local customs office and we cannot be responsible for any such fees incurred because we cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order.
Our prices do not reflect any of these additional charges.
It is your responsibility to research and understand these fees and pay them once levied.

We can only fill the real subtotal of the order and recipients should take full responsibility for related cost and loss.

If you insist processing returns and refunds, please contact our customer service!
Sending the goods back and the fee occurred is your responsibility.
Once we receive returned goods and checked it’s still complete without being opened or used, we will arrange refund for you.
Please note that if the goods are returned opened or broken, we cannot process refund.
And we are not responsible to send the goods back to you.

● Refund:

If you want refund due to personal reason, e.g. ordering wrong items or numbers, please contact our customer service.

－For orders haven’t been shipped: We only refund you the balance, which has been deducted for the handling fee (5% of the order).
－For orders have been shipped: We only refund you the balance, which has been deducted for the handling fee (5% of the order), round shipment and customs, etc.

This policy also applies if the shipment is refused and returned owing to the logistic cannot contact the receiver’s wrong phone number.

● Notes:
To avoid violation of your right, we won’t refund to the third party which means we only refund to you.
Identification may be required if necessary. Actual refund time needed is based on your bank. If you need to know how long it will take, please contact the bank that issued your credit card.

Please make sure correct recipient information because BHK's cannot refund unsuccessful parcels for customers' personal reasons no matter they are returned or not.
BHK’s holds the right to cancel your order or to refuse your future order right.

Thanks for your support, encouragement and suggestion.
We look forward to providing you a wonderful shopping experience.

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To protect the rights of both parties, the entire process of our product packaging is filmed. If you have any problems with product quantities, qualities, etc, we expect you to provide the filming of your whole unboxing process from the unopened package, unpacking process, and the condition of the product inside, within 3 days of receiving the package, for return and refund that will based on both videos provided by each party.

Any refund request made without complete unboxing video and provided in more than 3 days, will not be accepted.

●What is reward point?
－1 reward point equals to SG$1.
－Membership welcome reward: 2 points
With successful registration and login, you will receive 2 points and it can be used immediately. (expire in 90 days)－Membership birthday reward: 5 points
You will receive 5 points on the first day of your birthday month. (expire in 30 days)

●How do I get it?
－The first time you log in with Facebook or Google, you will receive the points and can use it right away!

●Notes for birthday reward
－Please write correct info, including phone number, email address and birthday to become one of us and get 5 points on the first day of your birth month.
－The birthday info cannot be changed once set. Please make sure it’s correct.

●How do I use it?
－The first time you log in with Facebook or Google, you will receive the points and you can use it right away!
－The points can only be used in the account you log in. We cannot combine points in different accounts.
－If you canceled the order, the points would be returned to your account after the process is done.
－If you returned the goods, the points would be viewed used and wouldn’t be refunded.
－Reward points cannot be cashed.

●How do I check reward points?
Please log in and go to My account and click Points. It will show how many points you have and the expiration date. You can use points on every order to deduct 30% at most.

●If you didn't receive birthday reward, it might be that…
－birthday was not entered correctly
We suggest that you go to “My account” to check your birthday is entered correctly. The birthday cannot be changed after it’s entered.
－check trash mailbox
We suggest that you add BHK's to your mail contact so you can receive important notification from us.
－the email address you provided may be wrong
We suggest that you go to My account to edit and confirm your email address so you can receive important notification from us.

If none of the questions above are applicable, feel free to contact us within working hours by our Official Fan Page BHK's Singapore (click here).

To our valued users: 
We want you to know that we take an active interest in safeguarding your personal information. To help you understand how our website collects, receives, and safeguards your personal information, please carefully read the contents of BHK’s Website Privacy and Security Policy. This policy will allow you to understand the principles and guidelines regarding how we collect, receive, and safeguard the personal information of users who access the services provided by BHK’s website and its affiliated websites.

Scope of Policy (About data collecting and purposes is the app is using that data)
The Website Privacy and Security Policy applies to the collection, reception, and safeguarding of your personal information while accessing services provided by BHK’s website and its affiliated New Immigrants Area, Taipei City website policy shall prevail whenever there is any discrepancy between our website policy and all other affiliated website policies. However, this policy does not apply to websites linked through search results or links on BHK’s websites. The privacy policies of these individual sites regarding the collection, reception, and safeguarding of your personal information are not the responsibility of websites.  

●  How to remove your user data?
If you need to delete your user data information, please contact our customer service staff via Email or Messenger, and we will contact you immediately.

Personal Information and Other Data Collection 
We collect the personal information of users through the following applications: 
● Online Activities and Surveys 
When you take part in a website activity or fill out a survey on our website, the form may request you to provide information such as name, ID number, phone number, email or mailing address …etc. Participation in some of the activities may require an active CyberCitizen account. It is also possible that you may take part in contests, raffles, or promotional activities on other websites, after accessing them through links on BHK’s website. In these situations, the privacy policy of BHK’s website does not apply to the personal information provided by you to these websites, and we are not responsible for personal information you provide to these websites. 
● Subscription to Newsletters 
When you wish to obtain New Immigrants Area, Taipei City website information updates via email, you must correctly enter your email address, and other information to subscribe to these services. Based on operational needs, we will preserve the information you have entered and provide the options of unsubscribing or making changes to the services. 
● Browsing the Websites 
BHK’s website maintains a record of the log created by the servers when users browse the websites or conduct searches. Information on this log includes user IP, browsing profile, and content tracking. BHK’s website will track individual user information to acquire data on overall user activity within New Immigrants Area, Taipei City websites. Unless users voluntarily provide personal information, New Immigrants Area, Taipei City websites cannot and will not use the records obtained through aggregated non-personal information to analyze the behavior of individual users. 
● Others 
In addition to the personal information entered by users to log onto BHK’s website, it is also possible that users provide their personal information (such as emails and names) in public forums such as discussion and bulletin boards. Personal information provided in this manner is not covered by the privacy protection policy of BHK’s website. Furthermore, we will retain records of all communications from users who email or communicate through other channels. 

Use of Cookies 
To provide individualized services, BHK’s website employ cookies to store settings and/or for record-keeping purposes. Cookies are short pieces of information that the website transfers to the user's hard drive. Users may determine the degree of cookie acceptance by modifying their browser settings. Users can decide whether to accept, be notified of, or refuse cookies. If you select to refuse cookies, there is a chance that you may not be able to access certain features of the website or to participate in certain activities. In general, the following is a list of situations where we attach or read cookies from the user's browser: 
● To provide better and more personalized services: 
Cookies allow for personalized interaction between the website and the user by facilitating the process of logging in and out of the website, as well as making customary adjustments. 
● To collect demographic and profile data for analysis: 
The date collected will be used for measuring website access for the purpose of improving the services we provide. 
● To keep track of the number of accesses and participations in promotional activities: 
In the process of distributing newsletters or organizing promotional activities, there are cases when cookies will be placed to keep track of the degree of user participation and other relevant data. 

Use of Personal Data 
BHK’s website does not sell, rent, or otherwise exchange any of your personal information with other organizations or individuals. Only in the listed situations below will BHK’s website provide your personal information to third parties under the policy guidelines: 
● Online activities and surveys 
The respondent's name and ID number will only be used as basic information in prize-drawing activities at BHK’s website. The phone number and email address provided will be used to notify the participant of results; this data will not be used for any other purposes. Other information provided by users will be limited to service analysis. With the exception of specific consent from users, all mentioned data acquired by BHK’s website will be used solely for the purpose of data analysis of web traffic. 
● Statistics and Analysis 
BHK’s website will, from time to time, commission internal departments or academic institutions to conduct research on issues including the number of users, areas of interest, and behavior based on registration, survey response, promotional activities, and server login entry. All public information and analysis reports target general behavior of overall users, and will not attempt to analyze the behavior of individual users. 

Information Sharing and Disclosure 
BHK’s website does not sell, exchange, or rent your personal information with other organizations or individuals. Only under the following circumstances and guidelines will we share your personal information with third parties: 
● To provide you with additional services or benefits: 
In circumstances where sharing your personal information with third parties is necessary to provide additional services or benefits, BHK’s website will provide detailed explanations during the activity, and will notify you before collecting any information. You may choose whether to accept or not the additional services or benefits. 
● To enhance, evaluate, or research service quality: 
To provide accurate and quality service to users, BHK’s website will follow the privacy policy when comparing user data with data provided by third parties. Furthermore, to introduce our services and other legal capabilities to potential partners, advertising agencies, or other third parties, BHK’s website has the right to disclose anonymous statistical data of individual users. 
● Others: 
BHK’s website has the responsibility to safeguard the privacy and personal information of its users. We will not edit, delete, or provide your personal information and data without your prior consent, with the exception of the following situations: 
● Information requested by judicial authorities of the ROC government granted through legal processes 
● Creating valid threats in violation of website regulations 
● In the interest of extending government website services 
● Safeguarding the legal rights of other users 

Network and Information Security Policy 
As the safety of data transfer through the Internet cannot be 100% guaranteed, BHK’s website nonetheless, strives to keep user information safe. There are situations where SSL technology is employed to safeguard data transmissions. As the safety of data transfer is also determined by the security of the Internet environment of the end user, we cannot guarantee that all data transmissions between BHK’s website and the end user are ever completely secure. Users should know this and bear the risk of data transfer via the Internet. 
Users who disclose their personal information, such as email address and name via public forums of the website should realize that data disclosed in this manner can be collected and used by others. You are not required to reveal your personal information in these forums if you do not wish to expose yourself to such risks. If you disclose your personal information in public forums where information could be accessed by others, there is a chance that you will receive advertisements or spams from other organizations. Please realize that these consequences are not within the control of BHK’s website, and we will not bear any responsibility for it. 
Amending Privacy and Information Security Policy 
BHK’s website will amend and update these policies from time to time to adhere to the latest privacy safe-guard measures. Announcements will be posted on the website to notify users of major changes to the guidelines and how we utilize personal information. 

Inquiries Regarding Privacy and Security Policy 
If you have any questions regarding our privacy policy or how we collect, use, or update personal information, please contact us during regular work hours at BHK’s website. You may also contact us through email.